Improve · Customer experience studio in French-speaking Switzerland
Improve what your customers experience
Once the priorities are clear, we create what makes the difference: the website that guides, the video that explains, the identity that builds trust and the message that holds across all your materials.
Where to start
Which of these have you said before?
Pick the one that sounds most like you. We'll show you where to start.
A website that guides people to get in touch.
We build your website around your customers' questions, in the order they ask them. Plus modules that lighten your team's load: appointment booking, quotes, customer area.
A video that explains for you.
A short animation that makes your offer obvious, on your website, at a trade fair or in a meeting. And an animated logo to sign off every piece of content.
An identity that builds trust.
Logo, brand guidelines and visual world shaped by your story, so your quality shows at first glance.
A story the whole team can repeat.
We clarify your message, build it around one strong idea, then align it across every touchpoint.
Materials that stay, and tell a story.
Presentation boxes, interactive print and stands linked to digital content: the physical piece draws people in, the video or web page takes over.
Start by understanding.
The customer experience audit pinpoints what costs you the most time and customers, and in what order to act. For a first look at your website alone, the website review is free.
Strategic storytelling
A story anyone can repeat.
When the message changes with the medium and with whoever is speaking, even a strong offer ends up misunderstood. We shape your company's message into a clear story, then carry it across your website, your videos, your identity and your materials.
Clarify
The message to convey, the angle, and the audience you want to reach.
Structure
Prioritise the information and organise it around one strong idea.
Align
Carry the story across every touchpoint, so each one reinforces it.
Phygital and print materials
Materials that stay, and speak.
Print catches the eye but stays static. Digital explains but vanishes as soon as the tab closes. Linked together, the physical piece draws people in and the digital tells the story.
Video brochures
The video starts when it's opened. An object your customers keep.
Print linked to digital
The piece draws people in, the animated content tells the story.
Presentation boxes
For a launch or a sales meeting.
Kiosks and stands
Draw people in at a trade fair, then keep the conversation going.
Interactive print
A QR code that leads to a page designed for mobile.
Frequently asked questions
With whatever holds your customers back the most today. If you're unsure, the free 20-minute call is there to pinpoint it, and the customer experience audit lets you go further.
A method that shapes your company's message into a clear, consistent narrative. It's not about inventing a story, but about making your value obvious.
When your business is hard to explain, when your materials contradict each other, during a repositioning, or before building or redesigning a website.
A physical piece, such as a brochure, a presentation box, a stand or packaging, linked to digital content: video, animated page or augmented reality. Paper draws people in, digital tells the story.
It depends on the scope. Each project is defined around your goals, with a clear quote in CHF. If you would rather learn it yourself, the introduction to storytelling costs CHF 90.
La réponse, en quelques phrases.
What is holding your customers back today?
In 20 minutes, we look together at what would have the most impact, and where to start.
Book a free callFree · 20 minutes · no commitment